Support and Maintenance
We are available to answer questions, solve problems, and evaluate new developments to maintain the software in the future.
Inquiries
Inquiries are information requests from the client that do not require action from our team.
Ejemplos:
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Questions about functionalities
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Database advice
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Suggestions to improve performance
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Implementation advice with users
Tickets
A ticket is a request sent by the client that requires action from our team. Each ticket has a specific objective and should be as focused as possible.
Ejemplos:
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Bug fixes
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Credential and parameter configuration
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Data download and upload (one table)
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Minor visual and logic changes
Critical Issues
Critical issues are problems that partially or completely disable the software's functionality.
Ejemplos:
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System crashes
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Database connection error
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Interruption in key workflows
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Server downtime
Developments
A development is a request that requires a major change in the software product.
Ejemplos:
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Development of new views
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Inclusion of new tables in the database
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Integration with other systems
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Development of new business logic
Want to know more about our support and maintenance plans?
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